Cita:Cinemablend[/url]"]At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints.

While the PS3 version of SFxT has a 4-player co-op mode in which two people can team up locally (on the same console) to play on-line, this mode of play was not included in the Xbox 360 version of the game. Capcom acknowledges that its communications surrounding this mode have been less than clear. Hopefully, the explanation below will resolve any concerns.

While Capcom did not advertise this feature with respect to the Xbox 360 version, it understands that some fans may have believed this mode to be available across all platforms. Unfortunately, due to time and resource constraints, Capcom was not able to include that feature in the XBox 360 version and it apologizes to those players who were looking forward to it. Because of the scale required to implement this feature, Capcom has decided that it will not do so, and will not be providing a patch for this feature.

Further, while none of the packaging or other advertising collateral for the Xbox 360 version of the Game advertised the ''4-player co-op mode,'' Capcom has discovered that the game manual included in the SFxT Special Edition package inadvertently references that feature. (We note that the manual is not available for customers' pre-purchase review, so do not believe that the manual could have influenced any purchasing decision.)

Because we understand and empathize with [censored]'s frustration over the messaging about this feature, and due to the misprint in the Xbox 360 Special Edition manual, while we cannot offer a refund on this game, we can offer a coupon for 30% off a future purchase on the Capcom store (http://www.shop.capcom.com) (maximum value of the discount not to exceed $100; valid for one-time use only; coupon expires twelve months from the date of issuance). Please note that this coupon is intended solely for a single use by [censored]. To obtain the coupon code, [censored] should send an email to BBBResponseCoupon@Capcom.com and be sure to include (i) the email address used to file this Better Business Bureau complaint, (ii) the Complaint Case Number, and (iii) a proof of purchase (e.g. receipt) of the Xbox 360 version of SFxT purchased.

We understand that this coupon may not alleviate [censored]'s frustration, but we hope he will accept it as a token of our sincere apology.

No anunciaron el juego por parejas y que por lo tanto no se sienten responsables. Por la escala requerida para implementar está función, Capcom ha decidido no hacerlo. También han descubierto que el manual de la edición especial hacía una referencia a esta función, pero no creen que el manual haya influenciado a nadie para comprar el juego. Y para terminar le dan un cupón del 30% de descuento.